PRIVACY POLICY

Kaala Teeka– www.kaalateeka.in – PRIVACY POLICY – Effective Date: [Nov 20th, 2019]

PRIVACY POLICY

We at Kaala Teeka(“KaalaTeeka,” “we,” “us,” or “our”) know that our users (“you,” “your,” or “yourself”) care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the www.kaalateeka.in website and domain name, any other linked pages, features, content, mobile applications, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Website”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Use.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Website. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Website.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services (as that term is defined in our Terms of Use). If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the Services. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@kaalateeka.in

WHAT INFORMATION DOES KAALA TEEKA COLLECT?

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalize and improve our services, allow our users to set up a user account and profile, contact users, fulfill your requests for certain products and services, analyze how users utilize the Website, or as otherwise set forth in this Privacy Policy. 

INFORMATION YOU PROVIDE TO US:

We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, username, phone number, credit card and other billing information, email address, shipping address, and your friends’ email addresses (which we will only use in order to invite them to use the Service), and your third-party account credentials (for example, your log-in credentials for Facebook). We may also collect information you supply to us regarding your personal preferences and interests. If you access the Service through Facebook Connect , you understand that some content and/or information in your Facebook account (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy. You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features.

INFORMATION COLLECTED AUTOMATICALLY:
  • Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognize your browser or device and tell us how and when pages in our Website are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your computer’s or device’s acceptance of cookies, but doing so may prevent you from taking advantage of our Website’s best features. Our advertising partners may transmit cookies to your computer or device when you click on ads that appear on our site. This Privacy Policy does not cover cookies delivered to you by any of our advertisers.
E-MAIL AND OTHER COMMUNICATIONS:

We may contact you, by email or other means. For example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Website. Also, we may receive a confirmation when you open an email from us. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings accordingly.

WHAT PERSONAL INFORMATION CAN I ACCESS?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • name and password
  • email address
  • shipping and billing information
  • user profile information and User Content, including images you have uploaded to the site

The information you can view and update may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us at inf@kaalateeka.in

WHAT CHOICES DO I HAVE?
  • You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Website and services may be limited.
  • When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by visiting your account settings. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information even if you update or delete it, but we will not use that information in a manner that would identify you personally.
  • If you do not wish to receive email or other mail from us, please change your account settings accordingly. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.
CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or contacting you directly via email or other means. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@kaalateeka.in. We will make every effort to resolve your concerns.

TERMS & CONDITIONS

PLEASE READ THE TERMS & CONDITIONS CAREFULLY – WWW.KAALATEEKA.IN

www.kaalateeka.in is owned and operated By Kaala Teeka .
On the Site, We provide users with access to clothing and accessories that can be purchased at the price mentioned on the site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

KAALA TEEKA CAN SEND THE PROMOTIONAL SMS/E-MAIL/ MAKE CALLS TO THE CUSTOMERS ALREADY REGISTERED WITH KAALA TEEKA.

Kaala Teeka reserves the right to cancel any order for any reason without giving any prior notice to the customer. If any amount is paid by the customer, the amount will be refunded fully,

Kaala Teeka reserves the right to BLOCK/BLACKLIST any customer for any reason without notice/intimation – will not accept/process order of these customers( Will refund if pre-paid orders are placed by these customers without anynotice/initmation). Reasons can be many including a customer returning the products frequently, customer trying to use his influence owing to his position/profession, customer returning the products after use, customer not accepting CoD orders, customer raising a Paypal Transaction Dispute without sharing the concern with Kaala Teeka etc. leading to or capable of leading to a monetary/reputation loss to Kaala Teeka.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any product sold on our site without express written permission by us.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on our site is not accurate, complete or current.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any product.

PRODUCTS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. Though the sizes mentioned with the products are strictly adhered to but there can be variation felt by customer between 1-2 inches as the way/placement of measurement of the garments can be different.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

LICENSE AND SITE ACCESS

We grant you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by us to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by us.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Kaala Teeka, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless our company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

This Agreement, and the Privacy Policy or the documents they incorporate by reference shall be governed and construed in accordance with the laws of India, with exclusive jurisdiction conferred on the courts at New Delhi.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@kaalateeka.in

SHIPPING POLICY

WE SHIP ACROSS THE GLOBE. FOR DETAILS, REFER TO OUR BELOW MENTIONED SHIPPING POLICY –

INDIAN CUSTOMERS
  1. Shipping within India for orders above Rs. 1,999/- is free.
  2. For orders below Rs.2000/-, flat shipping of Rs.150/- is chargeable.
  3. We ship from our Delhi Office.
  4. For Domestic Orders, we ship via Delhivery, Bluedart and Fedex.
  5. Once your order is ready and dispatched it is usually delivered within 3-7 days. We partner with reputed courier services, so that your products reach you on time.
  6. Made on Order products take 20-25 working days to dispatch.
  7. As soon as we ship your product, the tracking information is sent to you via an email.
INTERNATIONAL CUSTOMERS
  1. We ship across the globe. We ship via FedEx, DHL, and Aramex . Kaala Teeka does not ship to any PO Boxes or APO addresses.
  2. International Shipping is FREE for orders above $100. For orders less than $100, shipping is charged at $15. Shipping charges are automatically added to your order at the time of checkout.
  3. Cancellation requests are accepted strictly within 24 hours of placing the order.
  4. Made on Order products usually takes 20-25 business days to dispatch.
  5. Kaala Teeka tries to dispatch the order as soon as possible but there can be slight delay because of unavoidable circumstances. In case of delay (product not dispatched within estimated time period), customer is free to cancel the Order and Full amount will be refunded.
  6. As soon as your package ships, we will email you your package tracking information.
  7. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these is necessary to release your order from customs on arrival.
  8. Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.

EXCHANGE POLICY

PRODUCT DELIVERED IS BIG/SMALL IN SIZE?WANT A BIGGER/SMALLER SIZE?

  • You can raise the size exchange request from ‘My Account’ section with ease or you can drop us a mail at info@kaalateeka.in mentioning the new required size and you will get a revert within 24 working hours.
  • We will arrange a pick-up of the product delivered to you and get a fresh piece made in the new required size and it will be dispatched as soon as it gets ready.
  • In case of size problem, we can always get it exchanged to a size you need.
  • For Size Exchanges, the product should be unused/unworn and request should be raised within 3 days of delivery.
  • If a piece is exchanged once, it cannot be returned or exchanged the second time.
  • In case the new required size required is not available, Our Standard Returns and Cancellation Policy is applicable.

 

THIS EXCHANGE POLICY IS APPLICABLE ONLY FOR DOMESTIC ORDERS/ORDERS DELIVERED WITHIN INDIA ONLY. FOR INTERNATIONAL ORDERS, REGULAR RETURNS AND CANCELLATION POLICY IS APPLICABLE FOR EXCHANGE.

CANCELLATIONS & RETURNS

IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN RAISE THE REQUEST FROM ‘ MY ACCOUNT ‘ SECTION WITH EASE.

OR

YOU CAN DROP US A MAIL AT INFO@KAALATEEKA.IN AND YOU WILL GET A REVERT WITHIN 24 WORKING HOURS. RETURN REQUESTS WILL ONLY BE ENTERTAINED IF THE CUSTOMER HAS ACCEPTED ONLY UNTEMPERED PACKAGE.

RETURN POLICY FOR INDIAN CUSTOMERS
RETURNS BY INDIAN CUSTOMER
  • If the customer is unsatisfied with the product delivered then he/she needs to mail us at info@kaalateeka.in within 7 days from the date of receiving the parcel. Kaala Teeka will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). We have two options for processing such returns :-
  1. Bank Refund – We refund the amount minus Rs. 200/-(adjusted towards shipping & COD charges) per product in your bank account. We need following bank details – Name, A/c no., IFSC Code, Bank,Branch to process the refund.
  • If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
  • Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.

Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company’s mistake), responsibility lies on the customer to contact Kaala Teeka to arrange for the pick-up again. Failure to contact Kaala Teeka timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.

Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. Kaala Teeka will not be liable for any damage that happens during return shipping.

The customer agrees not to dispute the decision made by Kaala Teeka and accept Kaala Teeka’s decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.

Refunds are made as follows:

  1. If the payment was made in cash then the refund is made in the form of a bank transfer.
  2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
CANCELLATIONS BY INDIAN CUSTOMER

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at info@kaalateeka.in.

  • If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
  • No request for cancellation will be entertained after 24 hours of placing the order.

The customer agrees not to dispute the decision made by Kaala Teeka’s and accept Kaala Teeka’s decision regarding the cancellation.

INTERNATIONAL CUSTOMERS
RETURNS BY INTERNATIONAL CUSTOMER

In the unfortunate event of you returning Kaala Teeka’s products, here is our policy on returns by International customers:

  1. Products that are eligible for return, can be returned within 7 days of receiving the merchandise. In case of products ineligible for returns, it is mentioned in that particular product details. 
  2. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing. In case of products ineligible for returns, it is mentioned in that particular product details.
  3. Kaala Teeka team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to New Delhi, India. Return Address will be confirmed to you by mail only.
  4. Responsibility of the safety of the product returned by the customer lies with the customer only. Kaala Teeka will not be held responsible for the damage caused during the transit of the product from the customer to Kaala Teeka return address.
  5. Once returns are received by us and clear quality checks, you can choose to receive store credit or get a refund on your original credit or debit card used for payment. A deductable re-stocking fee of Rs.1000/- will be applicable for all the returns.
  6. In the unlikely event that your merchandise arrives damaged or you receive the wrong product, you should email us at info@kaalateeka.in a photo of the damaged product with. You must email us about any damaged items in your shipment within 48 hours of receiving your order. In such cases, we offer a full refund.
  7. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to us at info@kaalateeka.in and you will get a response within 24 hours.
  8. All Custom Duties levied for return of the product will be borne by the customer.
  9. All returns are subject to the discretion of Kaala Teeka.

For Exchanges by international customers, the above return policy is applicable. Any other questions or clarifications, please contact us at info@kaalateeka.in

CANCELLATIONS BY INTERNATIONAL CUSTOMER

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at info@kaalateeka.in.

  • If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
  • No request for cancellation will be entertained after 24 hours of placing the order.
CANCELLATION BY KAALA TEEKA:

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.

The customer agrees not to dispute the decision made by Kaala Teeka and accept Kaala Teeka’s decision regarding the cancellation

GET IN TOUCH WITH US

Mail Us – info@kaalateeka.in